Terms of use

These terms are an agreement between you (and the business you use HQ for) and Tee'd Up Events Pty Ltd (ABN 15 692 502 006) ("we", "us"), who provide Tee'd Up HQ ("HQ"). By creating a business or signing in, you agree to them. If you sign up for a business, you confirm you're 18 or over and allowed to agree on the business's behalf. Our privacy policy explains how information is handled.

The service

HQ helps a business manage leads, quotes, bookings, payments, tax invoices, waivers, tasks and reminders, on the web and in the phone apps. We keep improving it, so features can change. We work to keep HQ running and backed up, but we can't promise it will always be available or error-free, and planned maintenance or problems with our providers can interrupt it.

Accounts

• Keep your password private. You're responsible for what happens under your login, and admins are responsible for who they add to their team.
• Tell us straight away if you think someone else has used your account.
• Each business's data is only visible to that business's own team.

Plans and payment

• Monthly: $79 + GST a month ($86.90 including GST). Annual: $790 + GST a year ($869.00 including GST). Prices are in Australian dollars.
• Plans renew automatically at the end of each month or year until cancelled.
• Bought on the website, a plan is billed by Stripe and you get a tax invoice. Bought in the iPhone or Android app, it's billed by Apple or Google under their terms. Cancelling and refunds for those purchases go through Apple or Google.
• We'll give at least 30 days' notice before a price change applies to your plan.

If a payment fails

We and the payment provider will retry and remind you. For the first 15 days HQ works as normal. From day 15 you can still see everything but can't make changes. From day 30, HQ is suspended until the plan is paid. Your data is kept throughout, and paying restores full access straight away.

Cancelling and closing

• You can cancel a website plan at any time (Settings → Billing). It stays active until the end of the period you've paid for, and isn't renewed.
• Closing your business (Settings → Close business) ends the plan and everyone's access straight away, and permanently deletes the business's data after 30 days. Download your data first if you want a copy.
• We don't refund part-used periods, except where the law requires it. Nothing in these terms limits your rights under the Australian Consumer Law, including a refund or other remedy if HQ has a major failure.

Your data

• Your business's data belongs to your business. You can download all of it at any time.
• You let us store and process it only to provide HQ to you, as our privacy policy describes.
• You're responsible for having the right to collect and use the information you put in HQ. That includes telling your own customers how you use their details, getting consent before sending marketing (Spam Act 2003), and keeping your waiver wording suitable for your activities.
• HQ gives you tools such as waivers, quotes and invoices, but it isn't legal, tax or insurance advice.

Fair use

Don't use HQ to break the law, send spam, harass anyone, or store content you don't have the right to. Also don't:

• try to get into another business's data or our systems;
• disrupt or overload the service;
• copy or resell HQ.

We may suspend an account that does these things. Where it's reasonable, we'll tell you first and give you a chance to fix it.

Other services

If you connect Google, Claude, ChatGPT or another service, your use of that service is under its own terms. We aren't responsible for those services or what they do with information you send them.

Liability

To the extent the law allows, we aren't liable for indirect or consequential loss, such as lost profits or lost business. Our total liability to you is limited to the amount you paid us for HQ in the 12 months before the claim. Where the Australian Consumer Law gives you guarantees that can't be excluded, our liability is limited, where the law allows, to supplying the service again or paying for it to be supplied again.

Changes to these terms

We may update these terms. We'll update the date at the top, and give account admins notice of important changes before they apply. If you keep using HQ after that, the new terms apply. If you don't agree, you can cancel.

Law and contact

These terms are governed by the law of Queensland, Australia, and its courts can hear any dispute. Questions: admin@teedupevents.com.au.